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Keystone Technologies

For Shopify & D2C brands

Your store sells all night. Your ops can keep up.

Keystone deploys AI agents inside Shopify, your helpdesk and WhatsApp to answer order queries, process returns, chase abandoned carts and flag stock risks, all following your policies. And when the store itself needs work, we build that too.

Book a callSee it work

Works inside → Shopify · Shopify Flow · Helpdesk · WhatsApp Business · Email · Payments · Shipping · ERP / accounting · Google Sheets

Quoin-01

Customer Operations Agent

on shift
  1. 09:02Done

    Order #10482: “Where is my order?” answered with the live tracking link

  2. 09:15Done

    Return for #10391 approved under the 30-day policy, label sent

  3. 09:31Needs approval

    Refund of ₹6,400 on #10377 is above your ₹5,000 limit, waiting for approval

  4. 09:48Done

    3 abandoned checkouts followed up on WhatsApp in your brand voice

  5. 10:05Needs approval

    SKU KT-114 down to 18 units, reorder of 240 drafted for approval

  6. 10:20Handed to a person

    Damaged-item complaint with photos handed to the CX lead

Sample activity log · illustrative data

Sound familiar?

The work that quietly eats the week.

None of it is hard. It's repetitive, it never stops, and it pulls your best people away from the work only they can do.

  1. 01

    “Where is my order?” all day

    Tracking, return and exchange questions fill the inbox, and the same answers get typed out again and again.

  2. 02

    Carts left behind

    Abandoned checkouts get a generic email hours later, if they get one at all.

  3. 03

    Stock surprises

    Bestsellers sell out before anyone notices, while slow movers quietly tie up cash.

  4. 04

    Month-end matching

    Payouts, refunds, COD remittances and gateway fees get reconciled by hand in spreadsheets.

Agents for Shopify brands

Hire for the role, not the tool.

Each agent has one clear job, works inside the systems you already use and follows your rules. Start with one and add more as it proves itself.

How Agent as a Service works

Customer operations

Quoin-01

Works your helpdesk, email and WhatsApp inbox like a trained team member.

  • Order status and tracking replies
  • Returns, exchanges and refunds within your policy
  • Address changes and cancellations before dispatch
  • Tricky or angry customers routed to a person

Cart recovery & win-back

Corbel-04

Follows up with shoppers who left, and brings back customers who've gone quiet.

  • Abandoned-checkout follow-ups within minutes
  • Personalised by cart, channel and customer history
  • Win-back and replenishment reminders
  • Opt-outs and contact rules respected

Inventory

Plinth-02

Watches stock against sales and flags problems before they cost you orders.

  • Low-stock and stock-out alerts
  • Draft purchase orders for approval
  • Slow-mover and overstock reports
  • Catalogue and listing data checks

Finance reconciliation

Lintel-03

Matches what you sold to what you were actually paid.

  • Payout and settlement matching
  • COD remittance tracking
  • Refund and fee reconciliation
  • Exceptions listed for your accountant

Under the hood

Watch a workflow run, step by step.

Agents act through explicit, permissioned pipelines. Press run, click any step to inspect it, or switch to another sample workflow.

live
React Flow

Inspector

Webhook

Shopify

Shopify fires a checkout event the moment a shopper leaves without paying. The agent subscribes to it directly, so nothing waits for a nightly sync.

Only checkouts with a consented contact are picked up.
sample › { "event": "checkouts/update", "cart_value": 2340, "items": 3 }

Result: Abandoned checkouts followed up within minutes, in your brand voice

Drag nodes to rearrange, click one to inspect it, or press Simulate a run.

Development

And the software around it.

Agents are one half of what we do. We also design and build the websites, apps and integrations they work alongside.

All development services

Websites we've built

The Bombay Food CompanyYellows

01

Shopify storefronts & themes

Custom themes and landing pages built for speed and conversion, which your team can still edit.

02

Headless storefronts

A Next.js front end on Shopify's back end when you need full control over the experience.

03

Apps & integrations

Connect Shopify to your ERP, warehouse, accounting, WhatsApp and marketing tools.

04

Fast prototypes

Test a new product page, quiz, bundle builder or subscription flow in days.

Control & cost

Your rules. Your approvals. A fixed price up front.

Guardrails

  • →Refunds above a limit you set wait for a person to approve
  • →Discounts and goodwill credits are capped by your policy
  • →Purchase orders are drafted, never placed, until someone approves
  • →Every reply and action is logged against the order

Every deployment has clear permissions, an action log and escalation rules. Read more on our security & data page.

Pricing

Pilots from ₹40,000

One agent, one workflow, live in production. The final price depends heavily on your systems and the work involved, and you approve a fixed proposal first.

A typical first agent

  1. Week 1

    Scope + workflow mapping

  2. Week 2

    Integration + agent training

  3. Weeks 3–4

    Testing + controlled pilot

  4. Week 5

    Production launch + monitoring

Savings calculator

What could an agent free up for you?

Adjust the numbers to match your team and see how many hours an agent could take off your plate each month.

Which work would the agent take on?
300
6 min
65%

The rest still goes to your team, with the agent's notes attached.

₹350

Salary plus overheads, per hour.

Your estimate

Hours handed to the agent each month

0hrs

Value of that time / month
₹0
Per year
₹0
Equivalent to
0.0 full-time people's hours
Check these numbers with us

An estimate based only on the numbers you entered. It shows the value of staff time, not a quote or a guaranteed saving. Pilots start from ₹40,000.

Questions

What Shopify brands ask us.

Read next

What an AI agent actually does for a Shopify brand

Insights

Also see: Real estate

Does it work with our helpdesk and WhatsApp?
If it has an API or an approved integration, yes. Most brands run Shopify alongside a helpdesk such as Gorgias, Freshdesk or Zendesk, WhatsApp Business and a shipping aggregator. The agent works inside those tools rather than replacing them.
Can it issue refunds on its own?
Only within the rules you set. Below your limit it can handle returns and refunds end to end. Above it, the agent prepares everything and waits for a person to approve.
Will customers know they're talking to an agent?
That's your decision, and we recommend being open about it. The agent writes in your brand voice, and customers can always ask for a person.
We also need a new storefront. Do you build that too?
Yes. We design and build Shopify storefronts, headless front ends and integrations. An agent can be added once the store is live, or planned in from the start.
What does it cost?
Pilots start from ₹40,000 for one agent running one workflow. The final price depends heavily on your systems and the volume of work. After a discovery call you get a fixed proposal to approve before any build starts.

For Shopify brands

Tell us about your store. We'll take it from there.

Share your order volume, the tools you run and where the team loses the most time. We'll come back with the first agent, or the first build, we'd recommend.

What happens next

  1. 01

    Share your brief

    Three short steps, about two minutes. No sales script on the other end.

  2. 02

    Discovery call

    We map the workflow, the systems involved and what success should look like.

  3. 03

    A scoped proposal

    You get a pilot scope, plan and price to approve before any build starts.

Continue with Google to send your brief

It takes one click, and we'll fill in your name and email for you. We only use them to reply to your enquiry.

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